by VZWatcher on December 29, 2011
Verizon Wireless, the nation's leading cell phone carrier, will begin charging customers $2 next month to pay a bill online or by phone. Gee, a system that eliminates paper processing for Verizon, presumably saving the company millions of dollars while ensuring they receive payment immediately ... it's somewhat less than obvious why Verizon now needs to charge a fee for that. (Apparently, they already charge $3 for you to pay them in person. You can avoid the fees if you provide them access to tap into your bank account directly. Funny how that one option is free.)
Of course, it's not really about what they need to do. It's about what they can do to stick it to millions of customers who are stuck in Verizon contracts -- and generate millions of extra dollars in revenue without giving the customer a single thing to show for it.
Greedy. And RUDE.
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